Service

Property Management Support

For landlords with five or more occupied rental units. Your tenants get a responsive support line while you stay out of the day-to-day. We cover communication, coordination and back-office support, tailored to your portfolio.

Custom quote
Facade of a residential apartment building
What's included

What you get

  • Inbound tenant inquiry handling
  • Maintenance request coordination and vendor follow-up
  • Rent reminder and collection support
  • Lease document organization
  • Move-in and move-out coordination
  • Property owner updates and reporting
  • PM software and CRM updates
  • Scheduling and administrative support
What we handle

A responsive line for tenants, quiet for you.

Communication, coordination and back-office support for occupied rental portfolios, tailored to your units.

Modern apartment building in the city
Who it's for
  • Landlords with five or more occupied units
  • Owners who want tenants supported without doing it themselves
  • Portfolios that need back-office coordination
Who it's not for
  • Owners with only a unit or two
  • Anyone needing on-site management or legal services
How it works

The concepts behind this service

The day-to-day is the burden

Occupied rentals generate a steady stream of small tasks: tenant questions, maintenance requests, vendor follow-up, rent reminders, lease paperwork and move coordination. Individually minor, together they eat an owner's week. This service gives tenants a responsive support line and keeps the back office moving without you in every thread.

Coordination, not just answering

Good support is about follow-through: a maintenance request logged, a vendor scheduled and chased, the tenant updated, the owner informed. We coordinate these loops and keep your PM software and CRM current so nothing stalls halfway.

Designed for real portfolios

This is built for landlords with roughly five or more occupied units, where the volume justifies dedicated support. The quote reflects your unit count, support channels, software access, coverage hours and reporting frequency.

What we are not

We are support and coordination, not the legal property manager or broker of record, and we do not do on-site or physical maintenance, evictions, legal or accounting work. Those stay with you or your licensed providers.

Built for portfolios

Designed for five or more occupied units.

Handing house keys to new homeowners
The process

How the service runs

01

Scope the portfolio

We map units, channels, software and coverage hours.

02

Set up

Access to PM software, CRM and your support channels.

03

Support tenants

Inquiries, maintenance coordination and follow-up run daily.

04

Report

You get owner updates and regular reporting.

What's not included
  • Being the legal property manager or broker of record
  • On-site or physical maintenance work
  • Guaranteed occupancy or collections
  • Legal, eviction or accounting services
What we need from you
  • Your unit count and portfolio details
  • PM software and CRM access
  • Your support channels and coverage hours
  • Reporting preferences

Designed for five or more occupied units. The quote reflects unit count, channels, software, coverage hours and reporting frequency.

Platform references

Educational sections above draw on official platform documentation and current specialist analysis. Concepts are paraphrased, not quoted. Analysis attributed to a specialist is that specialist's interpretation, not official platform guidance.

  • Faevorite: This page describes back-office and tenant support; it makes no occupancy, collections or performance guarantees.
Common questions

Questions, answered.

Are you my property manager?

No. We provide tenant support and back-office coordination. We are not the legal property manager or broker of record.

How many units do I need?

The service is designed for roughly five or more occupied rental units, where the support volume makes sense.

Do you handle maintenance?

We coordinate maintenance requests and vendor follow-up. We do not perform on-site or physical repairs.

Will tenants know it is you?

We work as your support line within your systems and branding, so tenants experience one consistent point of contact.

How is it priced?

By unit count, support channels, software access, coverage hours and reporting frequency, quoted per portfolio.

Get started

Property Management Support

Custom quote

A responsive support line for your tenants and back-office help for occupied rentals.